[MOBILE SERVICE TERMS AND CONDITIONS] (INCLUDING CONSENT TO RECEIVE EVENT PUSH)
ARTICLE 1 (PURPOSE)
The user's agreement herein aims to regulate all matters necessary for the use of the service, such as rights, obligations, and responsibilities between the COMPANY and members, and other necessary matters regarding the use of wired/wireless Internet services or online/offline game services (hereinafter referred to as “services”) provided by 'MMD' (hereinafter referred to as the "COMPANY")
ARTICLE 2 (DEFINITION OF TERMS)
① Definitions of terms used in the user’s agreement herein are as follows.
1. The term MEMBER refers to a person who enters into a service contract in accordance with this user’s agreement and uses the service provided by the COMPANY.
2. The term temporary member refers to a member who uses the service in guest login mode without membership authentication of account information.
3. The term MOBILE DEVICE refers to devices that can use the “Service”, such as mobile phones (smartphones), tablet PCs, tab books, handheld game consoles, PDAs, console game consoles, and PCs.
4. The term ACCOUNT INFORMATION refers to the information provided by the member to the COMPANY, such as the member's member number, external account information, device information, nickname, profile picture, friend list, etc., game use information (character information, item, level, etc.), usage fee payment information, etc.
5. The term CONTENT refers to all paid or free content (games and network services, applications, game money, game items, etc.) digitally created by the COMPANY in relation to service provision for use on mobile devices.
6. The term OPEN MARKET refers to an e-commerce environment built to install and pay for game content on mobile devices.
7. The term ID refers to a combination of letters and numbers selected by users and approved by the COMPANY to identify users within the "service".
8. The term PAYMENT AGENT refers to the COMPANY that provides electronic payment methods available on the "Online Marketplace," such as credit card, direct debit, PayPal, Xsolla, etc.
9. The term PAID PAYMENT refers to payment through a payment company authorized by the COMPANY to purchase or use content in the service.
10. The term APPLICATION refers to all programs that are downloaded or installed through a mobile device to use the service provided by the COMPANY.
11. Service Areas and Countries: Customers can access and use the game in all countries and regions except Korea, China, and Vietnam. However, the service area and country may be changed later, and if so, the user's agreement shall be changed and notified in advance.
12. The term game service refers to one of the services provided by the COMPANY, which refers to games played by members on mobile devices and services incidental thereto.
② The definitions of terms used in the user’s agreement shall be governed by the relevant law and service-specific policies, except for those set forth in Article 2 (1), and general commercial practice shall apply to matters not stipulated herein.
ARTICLE 3 (DISPLAY OF IDENTITY VERIFICATION INFORMATION AND CONDITIONS FOR CONTENT USE)
1. The identity information of the COMPANY that provides the “service” can be checked on the content sales screen provided by each “online marketplace operator.” The COMPANY shall display content information, the user's agreement, minimum system requirements (OS requirements) on the content sales screen, and ratings on the content sales screen and the initial screen during the game. The information of paid items, the user's agreement, content rating, and minimum system requirements are as follows. For more information, please refer to the information provided on the "ONLINE MARKETPLACE" sales screen.
① Supplier: MMD
② Usage period: In-game usage period
③ Rating: Displayed separately for each product (displayed on the sales screen or game operation screen)
④ Payment amount: According to the payment amount for each product separately announced by the COMPANY
⑤ Product supply method: Provided in the game
⑥ Minimum system requirements, OS: In accordance with the minimum specifications separately announced for each content
⑦ Required software: In accordance with the minimum specifications separately announced for each content
⑧ Refund, contract termination, damage compensation, etc.: In accordance with Articles 25, 26, and 27 of the user’s agreement herein
⑨ Consultation method: 1:1 inquiry
2. In principle, “paid items” purchased by “users” can only be used within the purchased content. However, this shall not include the transfer or transaction of "paid items" between content-specific policies or different content supported by "online marketplace operators," as specified separately.
3. For counseling on purchased contents, please get in touch with the customer center through a 1:1 inquiry.
4. Refunds, cancellation/termination of contracts, damage compensation, restrictions on the use of the content, etc., shall be subject to other provisions of the user’s agreement herein.
ARTICLE 4 (EFFECT AND CHANGE OF THE USER’S AGREEMENT)
① The COMPANY shall post the content of the user’s agreement within the game service or on its connection screen for members to know about it. In this case, among the contents of this user's agreement, essential contents such as service interruption, subscription withdrawal, refund, contract termination, and the COMPANY's disclaimer shall be clearly displayed in bold letters, colors, codes, etc., making it easy for members to recognize through a separate connection screen, etc.,
② If the COMPANY revises the user’s agreement, the application date, details of the amendment, and reasons for amendment shall be specified and posted on the game service or on the connection screen at least seven (7) days before the application date to notify the members. However, if the changed content is disadvantageous to the member or a significant change in matters, it shall be announced in the same manner as the text and notified to the member by the method referred to in Article 27 (1) by the date of application. In this case, the contents before and after the revision shall be clearly compared and displayed for members to understand.
③ If the COMPANY revises the user’s agreement, after notifying the user’s agreement of the amendment, confirms whether the member agrees to the application of the user’s agreement. The COMPANY also notices that members may be deemed to have agreed to the notice under paragraph (2) if the member shall not express his/her consent or refusal to the revised user's agreement, and if the member disagrees with the revised user's agreement, the COMPANY or the member may terminate the service use contract. If the member shall not express his or her intention to refuse by the effective date of the user’s agreement herein, members can be deemed to have agreed to the revised user’s agreement, and the COMPANY shall not be liable for damages caused by not knowing information about the revised user’s agreement.
④ The COMPANY takes measures to allow members to ask and respond to the contents of the user's agreement herein.
⑤ The COMPANY may revise the user's agreement to the extent that it shall not violate the relevant law and shall notify in advance if the user's agreement needs to be revised.
ARTICLE 5 (CONCLUSION AND APPLICATION OF CONTRACTS FOR USE)
① The use contract is concluded by the person who intends to become a member (hereinafter referred to as the "applicant") agreeing to the contents of the user's agreement herein, applying for the use of the service, and the COMPANY accepts the application.
② In principle, the COMPANY accepts the applicant's application for membership. However, the COMPANY may refuse to accept the following applications for use:
1. Where the contents of the application for use are falsely written or the requirements for application for use are not met;
2. Where using the service through an abnormal or indirect method in a country where the COMPANY shall not provide the service;
3. Where applying for the purpose of performing acts prohibited by relevant laws such as the Game Industry Promotion Act
4. Where applying for the purpose of hindering social well-being and order or morals;
5. Where to use the game service for fraudulent purposes;
6. Where to use the game service for the purpose of pursuing profit; and
7. Where the acceptance is judged to be inappropriate due to other reasons corresponding to each subparagraph.
③ The COMPANY may withhold its consent until the reason is resolved in any of the following cases:
1. Where the COMPANY's facilities do not have enough space, support for a specific mobile device is difficult, or there is a technical obstacle;
2. Where service failure or service fee or payment method failure; and
3. Where it is judged that it is difficult to accept the application for use due to reasons corresponding to other subparagraphs
④ The COMPANY allows members to immediately use the service if they have completed the user's agreement process or entered the information required to use the service, with nothing to withhold or deny their consent. However, if the matter under paragraph (2) is confirmed later, the use restriction or contract termination may be made according to the regulation of the user's agreement herein.
⑤ The COMPANY can provide temporary membership functions for game services for users' convenience. During the use of the temporary membership function, account information may be deleted or records may not be verified if it falls under any of the following subparagraphs, and the account information of the game service used through the temporary membership function may not be linked or transferred later. In this case, the COMPANY shall not guarantee the account information recovery and not be liable for compensation and damage compensation. However, this is not the case in the case of intentional or gross negligence of the COMPANY:
1. Where changing the mobile devices;
2. Where modifying or initializing the mobile devices; and
3. Where deleting all or part of the contents, such as applications from the mobile device.
⑥ Members shall check and download the price information, technical information, and precautions specified in the open market before the contract of use. The COMPANY shall not intervene in disputes between the open market and users and bears no responsibility.
ARTICLE 6 (RULES OTHER THAN THE USER’S AGREEMENT)
Regarding matters not specified in this user’s agreement and interpretation of the user’s agreement herein, it shall follow relevant laws or business practices stipulated by Consumer Protection Law in E-Commerce, Etc., User's Agreement Regulation Law, Game Industry Promotion Law, Information Communication Network Utilization Promotion and Information Protection Law, Contents Industry Promotion Act, Content Industry Promotion Act.
ARTICLE 7 (OPERATION POLICY)
① Matters necessary for applying the user's agreement and matters delegated by the user's agreement may be determined by the game service operation policy (hereinafter referred to as "operation policy").
② The COMPANY shall post the contents of the operation policy in the game service or on its connection screen for members to know the contents of the operation policy.
③ When revising the operation policy, the COMPANY shall follow the procedure of Article 4 (2). However, if the details of the revision of the operation policy fall under any of the following subparagraphs, it shall be announced in advance by the method referred to in paragraph (2):
1. Where revising matters entrusted with a specific scope in the user’s agreement;
2. Where revising matters not related to the rights and obligations of members; and
3. Where the contents of the operating policy are not fundamentally different from those outlined in the user’s agreement and revising the operating policy within the predictable scope of the members.
ARTICLE 8 (PROTECTION AND USE OF PERSONAL INFORMATION)
① The COMPANY shall endeavor to protect the member's personal information as stipulated by the relevant law and comply with the relevant law and the COMPANY's personal information handling policy for the protection and use of personal information. However, the COMPANY's personal information handling policy shall not apply to linked services other than those provided by the COMPANY.
② Depending on the nature of the service, information that introduces users' identity, such as nicknames, character photos, and status information, that are not related to the member's personal information may be disclosed.
③ The COMPANY shall not provide the member's personal information to others without the member's consent, except when requested by the relevant government agency in accordance with the relevant law.
④ The COMPANY shall not be liable for the damage caused by the leakage of personal information due to reasons attributable to the members.
ARTICLE 9 (OBLIGATIONS OF THE COMPANY)
① The COMPANY shall faithfully observes the exercise of rights and fulfillment of obligations stipulated in the relevant law, the user’s agreement herein, in good faith.
② The COMPANY shall have a security system to protect personal information (including credit information) so members can use the service safely, disclose, and comply with the personal information handling policy. The COMPANY shall prevent the personal information of members from being disclosed or provided to third parties except as stipulated in the user's agreement herein and personal information handling policy.
③ Regarding facility failure during service improvement or data loss or damage, etc., the COMPANY shall endeavor to repair or repair natural disasters, emergencies, obstacles, or defects that the current technology cannot solve for continuous and stable service without delay.
ARTICLE 10 (OBLIGATION OF MEMBERS)
① Members shall not engage in any of the following acts in connection with the use of the services provided by the COMPANY:
1. Entering false information or using other people's information when applying for use or changing member information;
2. Acquisition, use, sale, gift, transfer, or attempt to acquire game information (ID, character, item, game money, etc.) through a service or abnormal method that the COMPANY shall not provide;
3. Pretending to be an employee or operator of the COMPANY, posting or sending an e-mail in the name of another person, pretending to be another person, or falsely specifying a relationship with another person;
4. Buying content by stealing other people's credit cards, wired/wireless phones, bank accounts, etc., and illegally using other members' IDs and passwords;
5. Unauthorized collection, storage, posting, or dissemination of personal information of other members;
6. Inappropriate use of services such as as doing or inducing speculative acts such as gambling; exchanging or posting obscene or vulgar information or connecting (linking) obscene sites; or sending or spreading words, sounds, texts, pictures, photos, or videos that cause shame, disgust, or fear to others;
7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, and election campaigns;
7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, and election campaigns;
8. Copying, distributing, facilitating, or commercially using information obtained by using the COMPANY's service,or using the service by exploiting known or unknown bugs;
9. Taking profit by deceiving others, causing harm to others in connection with the use of the COMPANY's services;
10. Infringing on the intellectual property rights or portrait rights of the COMPANY or others, defaming or inflicting damage on others;
11. Deliberately transmitting, posting, distributing, or using, etc., information (computer program) or computer software or hardware that is prohibited from transmission or posting by law; or viruses, computer codes, files, and programs designed to interfere with or destroy the regular operation of telecommunications equipment;
12. Changing the application without obtaining special rights from the COMPANY, adding or inserting other programs to the application, hacking or reverse-engineering the server, leaking or changing source code or application data, or building a separate server or impersonating the COMPANY by arbitrarily changing or stealing a part of the website;
13. Using, distributing, or attempting to use software, applications, etc., that fall under subparagraphs 11 or 12;
14. Paying money, etc., and requesting others to proceed with the game (proxy fostering, etc.); or
15. Other violations of related laws or against good customs and other social norms.
② Members shall not be liable for managing their accounts and mobile devices and allow others to use them. The COMPANY shall not be liable for damages caused by the mismanagement of mobile devices or consent to use by others.
③ Members shall set up and manage security measures such as the payment password function to prevent fraudulent payments in each open market. The COMPANY shall not be liable for damages caused by members' negligence.
④ The COMPANY may determine the specific details of the following acts, and members shall follow them.
1. Members' account names, character names, guild names, and other names used in the game;
2. Chat contents and methods;
3. Method to use services such as bulletin boards; or
4. Affiliate service policies and other necessary matters.
ARTICLE 11 (PROVISION OF SERVICE)
① The COMPANY shall make the service immediately available to members who have completed the use contract in accordance with the regulations in Article 5. However, in the case of some services, the service can be started from the designated date according to the needs of the COMPANY.
② When the COMPANY provides game services to members, it can provide other additional services together, including those specified in the user's agreement herein.
③ The COMPANY can differentiate the use by classifying the members' grades and subdividing the usage time, frequency of use, and scope of the provided service.
ARTICLE 12 (USE OF SERVICE)
① The COMPANY provides the following services to users
1. Game service;
2. Community service;
3. Support for connecting to other services using user information within the service; and
4. All other services that the COMPANY provides to members through additional development or partnership agreements with other the COMPANY.
② The game service is provided for a fixed time according to the COMPANY's sales policy. The COMPANY shall guide the game service provision time according to the game application's initial screen or game service announcement.
③ Notwithstanding paragraph (1), the COMPANY may suspend all or part of the service in any of the following cases: In this case, the COMPANY shall notify the reason and duration of the suspension in advance on the initial screen of the game application or the game service announcement. However, if unavoidable circumstances cannot be notified in advance, it may be notified later..
1. Where it is necessary for system operation such as regular system inspection, server expansion, and replacement, network instability, etc.;
2. Where normal service cannot be provided due to power outage, failure of service facilities, congestion of service use, facility maintenance or inspection of key communication service providers, etc.; or
3. Where circumstances beyond the control of the COMPANY, such as exhibitions, incidents, natural disasters, or equivalent national emergencies
④ The COMPANY shall provide services using dedicated applications for mobile devices or networks. Members can download and install the application or use the network for free or for a fee.
⑤ In the case of paid content, members shall pay the fee specified in the service to use it. If members download an application or use the service over the network, it may incur a separate charge set by their mobile carriers.
⑥ In the case of applications downloaded and installed or services used through the network, they are provided according to the characteristics of the mobile device or carrier. In the case of mobile device change/number change or overseas roaming, all or part of the content may not be available, in which case the COMPANY is not responsible.
⑦ In the case of downloaded and installed applications or services used through the network, background work may be in progress. In this case, additional charges may be incurred to suit the characteristics of the mobile device or carrier, and the COMPANY shall not be liable for this.
⑧ The COMPANY can provide users with services, including games for testing purposes for a period of time. In the case of tests, data may be changed, added, or deleted for stability, balance, etc., and service-related data generated by users may be initialized during the test period.
ARTICLE 13 (AFFILIATE SERVICE)
① Affiliate service is a service that can be used together with other members using other mobile platforms.
② Before using the service, members shall agree to the provision and use of personal information necessary for service provision, including the personal profile of the mobile platform. If you do not agree to this, there may be restrictions on the use of the service.
③ The COMPANY can provide many services through affiliate services. If members who have subscribed to several services want to cancel the use of the service, they shall apply for cancellation (members withdrawal) for each subscribed service.
④ Affiliate service is provided using the member's information about the service, so if members lose their membership in each affiliate service or leave, the service may not be provided normally.
⑤ When deleting an installed application, member account information may be deleted, so please check in advance before deleting.
ARTICLE 14 (COMMUNITY SERVICE)
① Community service refers to services such as bulletin boards provided by the COMPANY so that many users can freely exchange opinions and promote friendship.
② Members can use community services by linking affiliate service accounts or other methods the COMPANY provides.
③ When members sign up for community service, members' information may be disclosed to the management team for smooth service operation.
④ If the community service is provided in conjunction with the affiliate service, the members may lose their membership in each affiliate service or the community service may not be provided normally if they leave.
⑤ The COMPANY may include matters necessary for protecting the rights and interests of members and providing good community services within the operating policy or set as a separate policy, and members are obliged to comply with them. The COMPANY notifies members by posting within a service or community service or by providing a connection screen so that members can know the contents of an operation policy or a separate policy.
ARTICLE 15 (CHANGE AND SUSPENSION OF SERVICE)
① The COMPANY may change the service according to operational or technical needs to provide smooth game service, and before the change, the relevant information is notified within the game service. However, if there is an unavoidable need to make changes, such as fixing bugs/errors, emergency updates, etc.
② The COMPANY may suspend all services if it is difficult to continue the game service due to serious management reasons such as business transfer, division, merger, etc. In this case, the date of suspension, the reason for suspension, compensation conditions, etc., shall be announced through the initial screen of the game application or the connection screen before 30 days of the suspension date, and members shall be notified by the method of Article 28 (1).
③ In the case of paragraph 2, the COMPANY shall refund in accordance with Article 25 (3) for paid items that have not been used or have a period of use.
ARTICLE 16 (COLLECTION OF INFORMATION, ETC.)
① The COMPANY can store and store the contents of chats between members, and only the COMPANY retains this information. The COMPANY can view this information only for mediating disputes between members, handling complaints, or maintaining game order, and only when authorized by law.
② If the COMPANY or a third party reads the chat information in accordance with paragraph (1), the COMPANY shall notify the members of the reason and scope of the reading in advance. However, if it is necessary to view this information in relation to the investigation, handling, and confirmation of prohibited acts under Article 10 (1), or the relief of damages caused by such acts, it may be notified afterward.
③ The COMPANY may collect and utilize members' mobile device information (settings, specifications, operating system, version, etc.), excluding members' personal information, for smooth and stable operation of the service and improvement of service quality.
④ The COMPANY may request additional information from members to improve services and introduce services to members. Members may accept or decline this request, and if the COMPANY makes this request, members may reject this request.
ARTICLE 17 (RIGHT PROPERTY)
① If members' postings contain content that violates the user's agreement herein, the COMPANY may act such as deletion, moving to another bulletin board, or modifying it per the relevant law.
② The COMPANY owns all copyright (license), etc., the design, text, script, and graphics of the services that the COMPANY provides, all trademarks related to the service, such as the transmission function among users, intellectual property rights relating to service tables, logos, and in-game sources and can exercise ownership of them and use them according to laws of the Republic of Korea and other foreign countries.
③ Users cannot use, copy, or distribute the user's status information obtained through the service and the text, script, and graphics of the services that the COMPANY provides for commercial purposes, except where explicitly permitted. Regarding the service, the COMPANY grants users permission to use ID and content in accordance with the user's agreement set by the COMPANY. However, users cannot dispose of it by copying, transferring, selling, or providing it as collateral.
④ When users use various services (games, apps, websites, etc.) connected to the service, it is considered that they have agreed to provide information necessary for using the service so that such information may be provided to a third party.
ARTICLE 17 (PROVISION OF ADVERTISEMENT)
① The COMPANY may place advertisements within the game service in relation to the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), push notification, etc., to members who have agreed to receive them. In this case, members can refuse to receive it at any time, and the COMPANY shall not send advertising information when members refuse to receive it.
② They can be connected to advertisements or services that others provide through banners or links among the services provided by the COMPANY.
③ In case of being linked to advertisements or services provided by others pursuant to paragraph (2), the services provided in that area are not the service area of the COMPANY, so the COMPANY shall not guarantee the reliability, stability, etc., and for damages to members resulting therefrom. The COMPANY assumes no responsibility. However, this shall not apply if the COMPANY shall not take measures to facilitate the occurrence of damage or prevent damage due to intentional or gross negligence.
ARTICLE 18 (ATTRIBUTION OF COPYRIGHT, ETC.)
① The copyright and other intellectual property rights for the contents of the game service produced by the COMPANY belong to the COMPANY.
② Members shall not use information among the information obtained by using game services provided by the COMPANY, for which intellectual property rights belong to the COMPANY or the provider for commercial purposes, or allow others to use it by means of reproduction or transmission (including editing, publication, performance, distribution, broadcasting, creation of derivative works, etc. The same applies below) without the prior consent of the COMPANY or provider.
③ Regarding in-game or related-to-game services. the COMPANY allows using the following methods and conditions for communication, images, sounds, and all materials and information (hereinafter referred to as "user content"), including dialogue text uploaded or transmitted by members or other users through game applications or game services.
1. Using the user content, changing the editing format, and other transformations (allowed in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and writing secondary works, and there are no restrictions on the period and region of use.)
2. Do not sell, rent, or transfer user content for transactional purposes without the prior consent of the users who created the user content
④ The COMPANY shall not use members' user content (e.g., posts on general bulletin boards, etc.) that are not visible in the game and are not integrated with game services without the members' explicit consent, and members can delete these user contents at any time.
⑤ The COMPANY may delete, move, or refuse registration without prior notice if it is judged that the postings within the service posted or registered by members fall under the prohibited act pursuant to Article 10 (1).
⑥ Members whose legal interests have been infringed due to information posted on the bulletin board operated by the COMPANY may request the COMPANY to delete the information or publish the contents of the refutation. In this case, the COMPANY shall promptly take the necessary action and notify the applicant.
⑦ This article is valid while the COMPANY operates the game service and continues to apply even after members cancel their memberships.
ARTICLE 19 (USE OF CONTENT)
① The paid content purchased by members within the game service can only be used on mobile devices that have downloaded or installed the application.
② The period of use of the paid contents purchased by members shall be the period specified at the time of purchase. However, in case of service interruption pursuant to Article 13 (2), the period of use of paid content without a fixed period shall be until the date of suspension of service announced at the time of service suspension notice.
ARTICLE 20 (RESTRICTIONS ON SERVICE USE)
① Members shall not violate the members' obligations under Article 10, and the COMPANY may impose restrictions on the members' use of services, deletion of related information (writing, photos, videos, etc.), and other measures according to the following categories. The specific reason and procedure for taking restrictions on use are determined in the operating policy of each game in accordance with Article 19 (1):
1. Restrictions on specific rights: Restrict certain rights such as chatting restrictions for a certain period, game information reset, etc.;
2. Restrictions on character use: Restrict the use of members' characters for a certain period or permanently
3. Restrictions on account use: Restrict members' account use for a certain period or permanently; or
4. Restrictions on members' use: Restrict members' use of game services for a certain period or permanently.
② If the restriction of use under paragraph (1) is justified, the COMPANY shall not compensate the members for damages caused by the restriction of use.
③ The COMPANY may suspend the use of the service on the account until an investigation into the following reasons is completed:
1. Where a legitimate report is received that the account has been hacked or stolen;
2. Where members are suspected of being illegal program users or perpetrators, such as illegal workplaces; or
3. Where provisional measures for service use are necessary for other reasons corresponding to each subparagraph
④ After the investigation under paragraph (3) is completed, in the case of paid game services, the members' usage time shall be extended as much as the suspended time or compensated with paid services or cash equivalent thereto. However, this is not the case if the members fall under each subparagraph of paragraph (3).
ARTICLE 21 (REASONS AND PROCEDURES FOR USE RESTRICTION MEASURES)
① The COMPANY determines the specific reasons and procedures for the use of restriction measures pursuant to Article 18 (1) as the operation policy in consideration of the content, degree, frequency, and result of prohibited acts pursuant to Article 10 (1).
② If the COMPANY takes the restriction measures prescribed in Article 18 (1), it shall notify the members in advance of the following matters. However, if urgent action is needed, it can be notified afterward.
1. Reasons for use restriction;
2. Type and period of use restriction; or
3. Methods to file an objection against the use restriction.
③ When members wish to object to the COMPANY's restrictions on use, they shall submit an objection in writing or electronically to the COMPANY, stating the reason for disobedience with the COMPANY's restrictions on use within 15 days from the date of notification.
④ The COMPANY shall respond to the members' reasons for disobedience in writing or electronic documents within 15 days of the disobedience receipt under paragraph (3) and take measures accordingly. However, the COMPANY shall notify the members of the reason and the handling schedule if it is difficult to answer within 15 days.
⑤ The COMPANY shall take action if the reason for disobedience is reasonable.
ARTICLE 22 (PAYMENT)
① The COMPANY may sell paid items depending on the service provided.
② In principle, the imposition and payment of the purchase price for the content shall follow the policy or method set by the mobile communication company or open market operator. In addition, limits for each payment method may be granted or adjusted according to the policies set by the COMPANY or open market operators or government policies.
③ When the purchase price of content is paid in foreign currency, the actual amount charged may be different from the price displayed at the service store due to exchange rates, fees, etc.
④ The COMPANY shall not bear any responsibility for damages caused by members not using the terminal and open market password setting functions or negligent management.
ARTICLE 23 (DIGITAL ASSET NFT, ETC.)
① The COMPANY provides blockchain-based content linked to third-party services
② The use of blockchain-based content is not a prerequisite for service use, and users can choose and decide.
③ The term NFT refers to Non-Fungible Token” with a unique key value, and certain items in the game are provided as NFTs.
④ The term ADDRESS refers to a unique address that exists within the service to record users' information.
⑤ When an item is made into an NFT, it is owned by the user, and when brought into the game, it is treated as a game item.
⑥ The COMPANY shall not be liable for any damages caused by NFTs being sent to the wrong address due to users' negligence.
⑦ The COMPANY may restrict and suspend "users" if any of the following acts are found:
1. Abnormally exchanging NFTs
2. Using NFTs for illegal activities
3. Fraud that violates the COMPANY's operating policy
⑧ Since blockchain assets are highly volatile by nature, the COMPANY has no responsibility or obligation to compensate for damages caused by changes in the value of designated NFT content.
⑨ Users are solely responsible for the management of NFT content, and the COMPANY shall not be liable for any problems caused by poor management.
ARTICLE 24 (WITHDRAWAL OF SUBSCRIPTION, ETC.)
① Members who have signed a contract to purchase paid content with the COMPANY can withdraw their subscription without additional fees or penalties within seven (7) days of the late date of the purchase contract or content availability.
② Members shall not withdraw their subscription under paragraph (1) against the COMPANY's intention in any of the following cases. However, in the case of a purchase contract composed of divisible content, this shall not apply to the remaining parts of the divisible content that do not fall under any of the following subparagraphs:
1. Paid content that is used or applied immediately after purchase;
2. Contents in which additional benefits are used if additional benefits are provided;
3. Where opening content that can be viewed as use or whose effectiveness is determined upon opening;
4. Where items acquired while using the service;
5. Where goods and items provided free of charge by the COMPANY to members; or
6. Where paid goods and items received as gifts from others.
③ In the case of content that cannot be withdrawn in accordance with the regulations in each subparagraph of paragraph (2), the COMPANY shall clearly indicate the fact in a place where members can quickly know and provide test-use products for the content (temporary use permitted, experience provision, etc.) or if it is difficult to provide, provide information about the content so as not to interfere with the exercise of the member's right to withdraw the subscription. If the COMPANY shall not take such measures, members may withdraw their subscription despite the reasons for restricting the withdrawal of subscription under each subparagraph of paragraph (2).
④ Notwithstanding paragraphs (1) and (2), members may withdraw their subscription within three months from the date the content becomes available or within 30 days from the date of knowledge that the purchased content is different from the displayed or advertised content or the purchase contract.
⑤ When members withdraw their subscription, the COMPANY shall proceed after checking the purchase details according to the policy provided by the platform operator or open market operator. In addition, the COMPANY may contact the members through the information provided by the members to confirm the legitimate reason for their withdrawal and may require additional proof.
⑥ If the subscription is withdrawn in accordance with the regulation of paragraphs (1) through (4), the COMPANY shall collect the paid contents of the members without delay and refund the payment within three (3) business days. In this case, if the COMPANY delays the refund, it shall pay the delayed interest calculated by multiplying the delay period by the interest rate set forth in Consumer Protection Law in E-Commerce, Etc. and Article 21 (3) of the Enforcement Decree of the same act.
⑦ When minors sign a content purchase contract on a mobile device, the COMPANY informs that the minors themselves or the legal representatives may cancel the contract if there is no consent from the legal representatives, and when minors conclude a purchase contract without the consent of the legal representatives, the minors or the legal representatives may cancel the contract with the COMPANY. However, the contract cannot be canceled if the minors purchased the content with the property that the legal representatives allowed to dispose of, if the minors deceived others into believing them as adults, or if they got consent from the legal representatives.
⑧ Whether the parties to the content purchase contract are minors is determined based on the mobile device in which the payment has been made, the payer information, and the name of the payment method. In addition, the COMPANY may request the submission of documents proving that they are minors and legal representatives to verify a valid cancellation..
ARTICLE 25 (REFUND OF OVERPAYMENTS OR ERRONEOUS PAYMENTS
① The COMPANY shall refund overpayments or erroneous payments to members in case of overpayments or erroneous payments. However, if the member's negligence causes overpayments or erroneous payments without the intention or negligence of the COMPANY, the actual refund cost shall be borne by the member within a reasonable scope.
② Payment through the application shall follow the payment method provided by the open market operator, and if overpayments or erroneous payments occur during the payment process, members shall request a refund from the COMPANY or the open market operator.
③ Communication charges (call charges, data call charges, etc.) arising from downloading applications or using network services shall be excluded from the refund.
④ Refunds shall be made according to the refund policy of each open market operator or the COMPANY, depending on the type of operating system of the mobile device using the service.
⑤ The COMPANY may contact members through the information provided by them to handle refunds of overpayments or erroneous payments and may request the provision of the necessary information. The COMPANY shall refund the information required for the refund from the members within three (3) business days.
⑥ In principle, refunds shall be made the same way as the members paid, but if refunds are not possible in the same way, refunds can be made accordingly.
ARTICLE 26 (TERMINATION OF CONTRACT, ETC.)
① If members do not want to use the service at any time, they can terminate the use contract by member withdrawal. Due to members' withdrawal, all game usage information retained by members within the game service shall be deleted and recovery shall be impossible.
② If there is a significant reason why the members cannot maintain this agreement, such as the user’s agreement herein and the actions prohibited by the operation policy and service policy accordingly, the COMPANY may suspend the use of the service or terminate the use contract after notifying grace period in advance.
③ Refunds and damage compensation according to paragraphs one (1) and two (2) are handled in accordance with the Content User Protection Guidelines.
④ The COMPANY may terminate the use contract and destroy the members' personal information to protect the member's personal information (hereinafter referred to as "dormant accounts") who have not used the COMPANY's service for one (1) year in a row from the recent service use date. In this case, members shall be notified that measures such as contract cancellation and personal information destruction shall be taken and the personal information shall be destroyed 30 days before the action date.
ARTICLE 27 (DAMAGE COMPENSATION)
① The COMPANY or members shall not be liable for compensating the other party for damages in violation of the user’s agreement herein. However, this is not the case if there is no intention or negligence.
② In the case where the COMPANY enters into a partnership agreement with an individual service provider and provides individual services to members, the individual service provider shall be liable for the damages if the members agree to the individual service provider's agreement and cause damage to the members due to intention or negligence.
ARTICLE 28 (INDEMNITY OF THE COMPANY)
① The COMPANY shall not be liable for providing services if it cannot provide services due to natural disasters or equivalent force majeure
② The COMPANY shall not be liable for damages caused by repair, replacement, regular inspection, construction, or other similar reasons for service facilities. However, this is not the case in the case of the COMPANY's intention or negligence.
③ The COMPANY shall not be liable for any obstruction of service use due to the intention or negligence of the members. However, this is not the case if the members are unavoidable or have justifiable reasons.
④ The COMPANY shall not be liable for the reliability, accuracy, etc., of information or materials posted by members in connection with the service unless there is intentional or gross negligence.
⑤ The COMPANY shall not be obligated to intervene in transactions or disputes between members and other members or others through the service and shall not be liable for any damages resulting therefrom.
⑥ The COMPANY shall not be liable for any damages incurred to members in connection with the use of services provided free of charge. However, this is not the case in the case of intentional or gross negligence of the COMPANY.
⑦ The COMPANY shall not be liable for any loss or failure of the members to obtain the expected benefit from the use of the services.
⑧ The COMPANY shall not be liable for the loss of members' game experience level, ratings, items, game money, etc.
⑨ The COMPANY shall not be liable for third-party payments that occur when members do not manage mobile device passwords and passwords provided by open market operators. However, this is not the case in the case of the COMPANY’s intention or negligence.
⑩ The COMPANY shall not be liable for the inability to use all or part of the content due to changes in the mobile device, number of mobile devices, change in operating system (OS) version, overseas roaming, change in carrier, etc. However, this is not the case in the case of the COMPANY’s intention or negligence.
⑪ If members delete the content or account information provided by the COMPANY, the COMPANY shall not be liable for this. However, this is not the case in the case of the COMPANY’s intention or negligence.
⑫ The COMPANY shall not be liable for damages caused by temporary members' use of the service. However, this is not the case in the case of the COMPANY’s intention or negligence.
⑬ The COMPANY shall not be obligated to monitor the content and quality of products or services advertised by third parties through the screens within the service or linked websites, nor any other responsibility.
⑭ The COMPANY, its employees, and representatives shall not be liable for any damages arising from the
ARTICLE 29 (NOTIFICATION TO MEMBERS)
① When the COMPANY notifies members, it can be done through members' e-mail addresses, e-memo, notes in-game service, text messages (LMS/SMS), etc.
② If the COMPANY notifies the entire members, it can replace the notice under paragraph (1) by posting it within the game service for more than seven (7) days or displaying a pop-up screen.
ARTICLE 30 (JURISDICTION AND GOVERNING LAW)
① Users agree that they are excluded from the United Nations Convention on the International Sale of Goods application, regardless of the principle of conflict of law or the country of residence.
② If users have any questions or complaints about the COMPANY or the game, we highly recommend that they resolve the problems through the Customer Center.
③ Users shall actively participate in the mediation provided by the COMPANY in relation to the dispute. If they agree, they agree to waive any right to bring a dispute in court and allow judges or jurors to decide the case.
④ Disputes and appeals shall be filed within one (1) year.
⑤ All disputes related to this agreement shall be filed within one year in small claims court or conciliation proceedings within the scope permitted by law.
⑥ The one-year period begins when dispute notices can be first submitted. Users shall be permanently banned to file a dispute if they fail to do within one (1) year.
ARTICLE 31 (MEMBERS' GRIEVANCE HANDLING AND DISPUTE RESOLUTION)
① The COMPANY shall guide members on how to present their opinions or complaints in consideration of members' convenience, either within the game service or on its connection screen. the COMPANY shall operate a dedicated staff to handle the opinions and complaints of these members.
② The COMPANY shall promptly handle opinions or complaints raised by members within a reasonable period if they are objectively recognized as legitimate. However, if the handling takes a long time, the COMPANY shall notify the reason to members and post the handling schedule in the game service in accordance with Article 27 (1).
③ If a dispute arises between the COMPANY and members, which requires mediation by a third-party dispute institution, the COMPANY shall faithfully prove the measures taken to the members, such as restrictions on use, and follow the mediation of the mediation institution.